Well we've been umm-ing and ahhh-ing over this for YONKS! What to do? What to do?
We LOVE sending our gifts special delivery... we and the customer can track them and make sure they arrive safely. They're there before 1pm the next day (unless we post on a Friday then they arrive on the Monday) and are always treated with care.
BUT it's expensive and since April last year it's become VERY expensive. We've tried to protect our lovely customers from the price hike but it's been costing us dearly.
So we're saying goodbye to special delivery for those gifts that are under £50 and not likely to break in the post.
We're rolling out a new price structure that works inline with the post office's first class UK mail prices. We'll be gift wrapping as usual and sending things on their way with all the love and attention to detail our customers know us for.
BUT no more tracking, and no more next day delivery. Unless you contact us to request it. Then of course we'll send it Special Delivery. Anywhere in the world.
I also have an online business and find postage very expensive. I've checked prices with other carriers but the Post Office is the cheapest for the UK. However, if you're sending further away DHL seems to be the best value.
ReplyDeleteWe find DHL and others have small print saying they'll not send artwork or similar products. This leaves us with Royal Mail. We seethe at the fact that they don't differentiate between first and second class; and they routinely miss their first class delivery targets. What else can us small business owners do? We've been recommended Hermes... have you tried them Jan?
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